Customer Support Representative (CSR) (Night shift)

Компания "ИП Султаналиев Эмиль Нуркамилович"

The main responsibility of the CSR is to answer lead calls and turn them into appointments, fill out the call schedule, and work out complaints and inquiries from the Company's clients. A candidates applying to this position have to be friendly, customer-oriented and stress-resistant. This is a full-time position: we don't consider applications from students

Work Duties

• Answer lead calls and turn them into service appointments;

• Be polite and communicate with customers according to the script;

• Email and text communication with customers;

• Schedule or reschedule service appointments;

• Work with customer complaints and inquiries;

• Work with CRM-system

Requirements:

• Fluent English (both written and oral)

• Good communication skills;

• Fast-learner;

• Promptness;

• Readiness to work at night time;

Work schedule: Mon - Fri, from 7:00 PM to 4:00 AM

Salary: from $1000 per month

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