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VICTORIA ZAIKOVA CONTACT INFORMATION: Mobile: + 97470597080 Email : victoriaavokiaz2015@gmail.com Visa Status: Employment (Transferable) PERSONAL DATA: Nationality : Kyrgyzstan Marital Status: Married Driving License: Qatar PROFESSIONAL SUMMARY Extremely organized Operations Professional with fascinating experience in various industries including but not limited to Business Development, Key Account and Client Relationship Management, Hospitality (F&B), and Sales and Marketing , who possesses a strong demeanor, and a proven ability to create, maintain and enhance client relationships. Offering proven Team S upervision and Organizational S kills to effectively and efficiently handle operational tasks professionally while providing quality and effi cient managerial support to the company’s activities and ensuring its smooth running. Display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with customers, partners/ven dors/suppliers, coworkers, and Superior Management . Recognized for the ability to work autonomously as well as collaboratively in a dynamic and fast -changing environment while maintaining the highest level of professionalism and ethics. CORE COMPETENCIES  Presentation Skills & Prospecting Skills;  Operations Management Mindset;  Business Development & VIP Clients;  Key Account Management & Market Research;  Partners & Vendors & Suppliers Research;  Inventory Control & Procurement Expertise;  Budget Management & Cost Reduction;  Troubleshooting Potential Issues;  Client Relationships & Quality Focus;  Complaint Resolution & Customer Sa tisfaction;  Recruiting & Staffing Expertise;  Training / Development & Team Supervision;  Strategic Thinking & Solution Selling Skills;  The Motivation for Sales & Meeting Sales Goals;  Marketing Management Expertise;  Analyzing Information & Reporting Skills;  Administration and Coordination Expertise;  Meeting Planning & Report Preparation;  Hospitality & F&B Proficiency;  Knowledge of Restaurant Regulations and HACCP;  Restaurant Industry Knowledge;  Vendor and Entertainment Research;  Complaint Resolution & Customer Satisfaction;  Cross -Cultural Work Environment. PROFESSIONAL EXPERIENCE [April 2022 – TILL PRESENT] – “SHY" Beauty Salon, Doha - Qatar . Position: Operations Manager  Maintaining a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction;  Leading and managing all day -to-day activities related to the sales function with a focus on building long -term, value -based customer relat ionships that enable the achievement of Salon sales objectives;  Developing goals and objectives that tend to growth and prosperity of the Salon ;  Designing and implementing business plans and strategies to promote the attainment of goals;  Ensuring that the Salon had the adequate and suitable resources to complete its activities (e.g. people, material, equipment, etc.);  Organizing and coordinating operations in ways that ensure maximum productivity;  Implementing the strategies for business growth and ideas for increasing revenue ;  Overseeing equipment, and supplies inventory and ensuring the low stock situations are properly handled;  Researching new vendors while organizing and supervising shifts;  Hiring and training all the new staff membe rs and ensuring that existing staff members’ ongoing training needs are met;  Overviewing the staff duties to make sure that the department is fully operational;  Generating weekly, monthly and annual reports and attending quarterly P&L meetings;  Driving efforts to achieve/exceed the targets, objectives, and KPIs;  Supervising and managing all day -to-day operations with a focus on building long -term, value -based relationships with VIP clients that enable the achievement of the targets;  Planning and implemen ting strategies to achieve constant improvements in customer and employee satisfaction;  Ensuring compliance with sanitation and safety regulations (HACCP standards). [September 2017 – March 2019] – “Pavati Glamour" Lounge, Doha - Qatar . Position: Operations Manager [February 2013 – September 2017] – “Havana" Club and "Summach" Restaurant at "Transind Group Qatar , Qatar . Position: General Manager  Moved to the position of General Manager from the position of Area Operations and Restaurant Manager in March 2015 ;  Developed the reputation, customer loyalty, and market standing of the Restaurant by providing a high lev el of customer care, assistance, and recognition;  Plann ed and direct ed all processes of “Havana" Club and "Summach" Restaurant to ensure luxury service was provided and revenue target was achieved while maintaining a positive work environment for all employees;  Established targets, KPIs, schedules, policies, and procedures;  Ensur ed all floor operations were carried on in an appropriate, cost -effective way ;  Performed an excellent knowledge of all services offered by “Havana" Club and "Summach" Restauran t;  Ensured minimum wastage, breakage, and spoilage;  Planned and implemented strategies to achieve constant improvements in guest and employee satisfaction;  Ensured compliance with sanitation and safety regulations (HACCP standards);  Maximiz ed opportunities to optimize the spending and exceed commercial F&B sales targets;  Conduct ed recruitment and ma de financial arrangements while continuously increas ing employees’ effectiveness through training, coaching, counseling, and disciplining managers;  Handled customer complaints during shift and took actions to correct the sit uation to customer satisfaction;  Maintain ed relationships with partners/vendors/suppliers;  Ensured adherence to legal rules and guidelines of the State of Qatar ;  Took the full “Profit & Loss” responsibility. [January 2012 – February 2013 ] – “Japengo and Jose " Café at "Bin Hendi" Company , Doha - Qatar . Position: Assistant Restaurant Manager [2009 – 2011] – “Grand Hyatt" Hotel, Doha - Qatar . Position: F&B Supervisor [2008 – 2009 ] – “Toniko Club" , Cairo - Egypt . Position: Marketing Assistant EDUCATION  [2013 ] – ACADEMY OF TOURISM OF HOSPITALITY MANAGEMENT AND ORGANIZATION , Kyrgyzstan ; Qualification: Degree in Hospitality Management and Organization of Hospitality Management . TRAININGS AND CERTIFICATIONS  [2022] – “HRM ” Training Course at “Icon ” Training Center, Doha – Qatar;  “Time and Task Management Service Excellence 1, 2, 3, 4”;  [2018] - “Tajmeel” Beauty Academy, Qatar;  [2009] – “Management” by “Hyatt Corporation”, Qatar. LANGUAGES  Russian – Native;  English – Fluent;  Arabic – Intermediate.