Ресепшионист / Reception Sheraton Hotel Bishkek (Front Desk Agent)

Описание

Date of Birth : August 24 , 1997
Toktonali eva 74/9
Bishkek , Kyrgyzstan
What’s App +996702922062
Telegram +905545667297
tolgonayilichbekova @ gmail .com

ILICHBEKO VA TOLGONAI ILICHBEKOVNA
EDUCATION
2015 -2020 Kyrgyz -Turki sh Manas University ,

COURSES

2022

2024
Bachelor's Degree in Economics and Administrative Sciences ,
Major: Management




English Language Course, Yug -2

Dispatcher course , Global Dispat ch


SKILLS AND
ABILITIES

LANGUAGE S

Kyrgyz : Native
Russ ian : Fluent
Turkish : Fluent
English : Intermediate

COMPUTER SKILLS

• Microsoft Office (Word, Excel, Powe r Point)
• Basi c knowledge of 1С, RSbank , Oped and Fidelo programs
• Experience with various customer service platforms and CRM systems


PERSONAL QUALITIES
• Quick learner
• Ability to meet deadlines efficiently
• High sense of responsibility
• Stress resilience and problem -solving
• Ability to work effectively in a team

EXPERIENCE

WORK EXPERIENCE
Optima Bank, Kyrgyzstan /Bishkek
August , 2020 - April , 2021
Cash Operations Specialist
• Processed cash transactions and ensured the accuracy of cash balances
• Managed client deposits, with drawals, and account settlements
• Handled internal documentation and reports in compliance with banking
regulations
2021 (May - November)
Miramare Beach Hotel, Turkey / Manavgat
Guest Relations Manager
• Provided excellent customer service to ensure guest satisfaction
• Managed guest requests, inquiries, and complaints in a timely manner
• Coordinated with other hotel departments to ensure seamless operations
January , 2023 - July , 2024
The Land of Legends, Turkey / Belek
Room Service Order Taker
• Processed room service orders for guests
• Coordinated with kitchen and delivery teams to ensure timely service
• Provided excellent service to improve guest experience
February, 2025 - September , 2025
Bishkek, Kyrgyzstan
Neo Line logistics
Accountant
Handled invoice submissions to factoring company and tracked payments.
Checked documents for accuracy and solved any issues to avoid delays.
Communicated with the factoring company and other departments to manage
collections and payment questions.