Агент по бронированию (Reservation agent) Sheraton Hotel Bishkek

Описание

MAN A K U BA N OVA
Is anov S tre et 1 43 h ouse, B is hke k, 7 20033, K yrg yzs ta n
manalo ve w w@ gm ail.c om | + 996999091100 | D oB : N ove m ber 1 8, 1 994
Exp erie nced, m otiv a te d p ro fe ssio nal w it h s tro ng c usto m er s erv ic e a nd s ale s b ackg ro und. S kille d in
com munic atio n, d eta il-o rie nte d, a nd q uic k le arn er. S eekin g n ew o pportu nit ie s in h ospit a lit y a nd c usto m er
serv ic e. A va ila ble f o r im media te r e lo catio n a nd s ta rt.
Pro fe ssio nal E xp erie nce
03/2 025 - p re sent
Gum mie s S pace - B is hke k, K yrg yzsta n
Owner / S elf -e m plo y e d ( O nlin e S to re )
In sta gra m .c om /g um mie sp.c e/
• M anaged o nlin e s ale s v ia In sta gra m
• C om munic ate d w it h c usto m ers a nd h andle d o rd ers
• P ro cessed p aym ents a nd d eliv e rie s
• B uilt c usto m er lo ya lt y a nd r e peat s ale s
02/2 024 - 1 1/2 025
Piz za E m pir e R esta ura nt - B is hke k, K yrg yzsta n
Adm in is tra to r
• S uperv is ed d aily o pera tio ns e nsurin g c onsis te nt s erv ic e
• M anaged r e serv a tio ns a nd s eatin g fl ow
• R esolv e d g uest c oncern s m ain ta in in g h ig h s atis fa ctio n
• C oord in ate d s ta ff s chedule s
• T ra in ed s ta ff o n s erv ic e s ta ndard s
• H andle d p aym ents a nd r e ports
• S upporte d u psellin g s tra te gie s
03/2 023 - 0 1/2 024
Fru nze R esta ura nt - B is hke k, K yrg yzsta n
Wait re ss
• D eliv e re d a tte ntiv e t a ble s erv ic e in h ig h-e nd r e sta ura nt
• P re sente d m enu a nd s pecia ls w it h c le ar p ro fe ssio nal c om munic atio n
• T ook a ccura te o rd ers e nsurin g g uest p re fe re nces r e specte d
• S erv e d f o od a nd b eve ra ges a ccord in g t o s erv ic e s equence
• M ain ta in ed t a ble c le anlin ess a nd e le gant p re senta tio n s ta ndard s
• P ro vid ed w in e p air in g s uggestio ns e nhancin g d in in g e xp erie nce
• M anaged g uest e xp ecta tio ns d urin g b usy s erv ic e h ours
• E nsure d s m ooth c oord in atio n w it h k it c hen a nd b ar s ta ff
• H andle d g uest c om pla in ts p olit e ly a nd e ffi cie ntly
• P ro cessed p aym ents a ccura te ly f o llo w in g r e sta ura nt p ro cedure s
• M ain ta in ed f rie ndly y e t p ro fe ssio nal g uest in te ra ctio n
• F o llo w ed h yg ie ne s afe ty a nd s erv ic e r e gula tio ns s tric tly
03/2 017 - 0 3/2 021
Gra cia - b eauty s alo n - B is hke k, K yrg yzsta n
Nail T echnic ia n
• P ro vid ed p ro fe ssio nal n ail s erv ic es ( m anic ure , p edic ure , n ail d esig n)
• C om munic ate d w it h c lie nts t o u nders ta nd t h eir p re fe re nces a nd n eeds

• M ain ta in ed h ig h s ta ndard s o f c le anlin ess a nd h yg ie ne
• B uilt a nd m ain ta in ed a lo ya l c lie nt b ase
• M anaged a ppoin tm ents a nd t im e e ffi cie ntly
• R ecom mended p ro ducts a nd a ddit io nal s erv ic es t o c lie nts
• D eliv e re d e xc elle nt c usto m er s erv ic e in a f a st-p aced e nvir o nm ent
Ed uca tio n
09/2 012 - 0 6/2 017
Kyrg yz-R ussia n S la v ic U niv e rs it y ( K RSU)
Managem ent a nd fi nance
Key S kills
• C usto m er S erv ic e
• C om munic atio n
• S ale s
• T eam work
• R esponsib ilit y
• F a st L earn er
• L anguages: R ussia n ( fl uent) E nglis h ( in te rm edia te )