Менеджер по работе с клиентами со знанием английского языка

Описание

SK IL LS
IN FLU EN TIA L N AT U RE
PR O FE S SIO N ALIS M
A D VA N CED C O M MUN IC AT IO N S K IL LS
M ODER AT E S E LF M ON IT O RED
P ER SO N
SIN CER E A N D T R U E T O W ORD S
L A N G UAG ES
RU SSIA N
EN GLIS H
T U RKIS H
A B O UT M E
An a d ep t h o sp it a lit y p ro fe ssio nal o n l e arn in g jo urn ey b y d eliv e rin g e xc e p tio nal c u sto m er
se rv ic e f o r o ve r 8 + y e ars in h ig h-d em an d , m ult i- c h an ne l s u p port e nvir o nm ents . H ig hly
d eta il - o rie nte d a n d m eth o d ic al in r e so lv in g c o m pla in ts a t fi rs t p oin t o f c o nta c t. F u lly
c o m mit te d t o e nhan cin g c u sto m er e xp erie nce s a n d r e so lv in g a n y is su es. K ee n t o
c o ntin u e im pro vin g c u sto m er s a tis fa c tio n l e ve ls a n d e ag er t o c o ntr ib ute t o a d yn am ic
t e am .
W ORK E X PE R IE N CE
Apr 2 0 23  -  O ct 2 0 23 • S w if t c o nve rs io n o f in q uir ie s in to c o ntr a c ts
• P osit iv e r e sp onse t o p ote ntia l s a le s
• Id entifi c atio n a n d p urs u it o f s u it a b le l e ad s
• E nsu rin g a n a cc u ra te , p ro fe ssio nal c u sto m er s e rv ic e
O ct 2 0 21 -  A pr 2 0 23 • G re etin g a n d a cco m mod atin g t h e g uests u p on a rriv a l
• M ain ta in a n d u nd ers ta n d in g o f g uests ' p re fe re nce s,
a lle rg ie s, a n d d is lik e s
• M an ag in g t h e u p lif t in g a n d r e sto ckin g o f s p ecia lt y s p ir it s
a n d f o od
• C om munic atin g w it h in te rn al d ep artm ents f o r o p tim al g uest
c o nve nie nce
• S erv in g m eals a n d e nsu rin g a n e xc e p tio nal d in in g
exp erie nce
• C ond uctin g e rra n d s f o r g uests e nhan cin g t h e ir s ta y
e xp erie nce
• M ain ta in in g c le an lin e ss o f a cco m mod atio n a n d
re co m mend ed g uest a m enit ie s
• S et a p ro fe ssio nal a p peara n ce a n d d em ean o r, r e sp ectin g
h o te l p olic ie s
A bu-D hab i, U AE
N ov 2 0 17  -  F e b 2 0 21 • d ealin g w it h b ookin g s b y p ho ne , e -m ail , l e tte r, f a x o r f a ce -
to -fa ce
• co m ple tin g p ro ce d ure s w he n g uests a rriv e a n d l e ave
• c h o osin g r o om s a n d h an d in g o ut k e ys
• p re p arin g b il ls a n d t a kin g p ay m ents
• ta kin g a n d p assin g o n m essa g es t o g uests d ealin g w it h
s p ecia l r e q uests ( l ik e b ookin g t h e atre t ic ke ts o r s to rin g
va lu ab le it e m s) a n sw erin g q uestio ns a b out w hat t h e h o te l
offe rs a n d t h e s u rro und in g a re as
• d ealin g w it h c o m pla in ts o r p ro b le m s.
K em er, T u rk e y
A pr 2 0 17  -  O ct 2 0 17
• M an ag in g re se rv a tio ns t h ro ug h p ho ne , e -m ail , f a ce -to -
fa ce , a n d f a x
• H an d lin g t h e g uests ' c h e ck-in /o ut p ro ce d ure s a n d r o om
allo catio n
• A dm in is te rin g t h e b il lin g p ro ce d ure s in clu d in g p ay m ent
co lle ctio n
• R esp ond in g t o g uests ' in q uir ie s a n d r e la ye d m essa g es
p ro m ptly
• A ddre ssin g c u sto m er c o m pla in ts a n d p ro vid ed s o lu tio ns
fo r s a tis fa c tio n
Sep 2 0 15  -  D ec 2 0 16
• g re et g uests a n d p atro ns p ers o nally a n d o n t h e t e le p ho ne
• o ffe r a p pro p ria te s e atin g a rra n g em ents
• p re se nt m enu s a n d t a ke o rd ers
• e nsu re t h e q uan tit y o f m enu s is s u ffi cie nt t o c ate r t o t h e
n u m ber o f g uests
• re la y o rd ers t o t h e k it c h e n a n d e nsu re a ll o rd ers a re fi lle d in
a t im ely a n d a cc u ra te f a sh io n
• se t u p d in in g r o om s a n d m ake r e se rv a tio n a rra n g em ents
• m ain ta in c le an a n d o rg an iz e d t a b le s a n d w ork a re a
• assis t r o om s e rv ic e w he n a n d a s n e ed ed
• m an ag e e ve nt r e la te d w ork in clu d in g s e ttin g u p t a b le s a n d
m ain ta in in g b oth e xte rio r a n d in te rio r
• an sw erin g q uestio ns a b out w hat t h e h o te l o ffe rs a n d t h e
su rro und in g a re a
• d ealin g w it h c o m pla in ts o r p ro b le m s
ED UC AT IO N
Raffl es M ald iv e s
M era d ho o
20 21
• P io ne ere d t h e c o nce p t o f m od ern b utle rin g , b le nd in g
tr a d it io nal m eth o d s w it h 2 1s t- c e ntu ry s k il ls
• R evo lu tio niz e d h o sp it a lit y in d ustr y , in tro d ucin g e le va te d
le ve ls o f b utle r- s ty le s e rv ic e a n d s ta n d ard s
• E sta b lis h e d a n ew in d ustr y d ir e ctio n b y n u rtu rin g in d iv id uals
t o c re ate a z e st f o r l if e in t h e m se lv e s a n d o th e rs
• A ch ie ve d a c ad em ic e xc e lle nce in C ertifi e d P ro fe ssio nal
B utle r c o urs e , m aste rin g s k il ls f ro m e sta te m an ag em ent t o
p ers o nal c o unse lin g

Zaya N ura i Is la n d
A bu D hab i
20 19
• In te nsiv e t r a in in g , f o cu s o n a u d it in g
• C ertifi e d In te rn al A ud it o r (C IA ) d esig natio n
• E xp ertis e in in co m e a u d it in g p ra c tic e s

B is h ke k, K yrg yzsta n
20 15
• M aste re d a n aly sis o f s p eech a n d s tr u ctu re o f l a n g uag es
• U til iz e d m ult ip le t h e o re tic al a p pro ac h e s t o l a n g uag e s tu d y
• S p ecia liz e d in R ussia n a n d E ng lis h l a n g uag es
• A cco m plis h e d e xc e p tio nal a c ad em ic p erfo rm an ce in
U nd erg ra d uate l in g uis tic s
B is h ke k
20 14


• G ain e d p ro fic ie ncy in c o nfe re nce in te rp re ta tio n, e nab lin g
effi cie nt b il in g ual c o m munic atio n
• A id i p erfo rm er in l a n g uag e t r a n sla tio n, e xc e llin g in t h e
ac ad em ic c o urs e
• S ecu re d a n in te nsiv e in te ra c tiv e p ro g ra m e xp erie nce t o
r e fin e t r a n sla tio n s k il ls
• D em onstr a te d c o m mit m ent t o a c ad em ia , b ein g a s ta n d out
in a n o -d eg re e c o lle g e c o urs e

H OBBIE S
PLA Y IN G C H ES S, R EA D IN G B O OKS, F R O N T-E N D D EV ELO PM EN T, T R AV ELIN G T H E
W ORLD B Y L E A RN IN G T H E D IF FE R EN T L A N GU AG ES
R A FFL E S M ALD IV ES
M ER A D H O O
Rese rv a tio ns A gent
R A FFL E S M ALD IV ES
M ER A D H O O
M arin e B utle r
ZAYA N URA I I S LA N D G uest S erv ic e A gent
L'O CEA N IC A B EA C H
RES O RT H OTEL
R ece p tio nis t
B A N AN A I S LA N D
RES O RT D O HA B Y
A N AN TA RA
W ait re ss
IN TER N AT IO N AL
IN ST IT U TE O F
M ODER N B U TLE R S
C ertifi e d P ro fe ssio nal B utle r
C RO SS-T R A IN IN G I N
F IN AN CE
D EPA RTM EN T
In co m e A ud it o r
C O LLE G E B Y
IS H EN AALY
A RA BA EV
U nd erg ra d uate
C EN TER O F
EN GLIS H L A N GUAG E
ST U DIE S
G ED
N ASIB A
M AV LID IN O VA
Bis h ke k,K yrg yzsta n , B is h ke k, 7 20 001
+9 96 2215 8 12 0 5
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